ligabola Privacy Policy
This page describes what we collect when you use ligabola and how we keep that data protected. We take your privacy seriously—our policy is straightforward, and we're transparent about every step we take with your information.
We operate an online gaming and sportsbook service available in supported jurisdictions where local law permits. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or join a live-dealer table, you share certain information with us. We explain below exactly what that information is, why we need it, and how we protect it.
Our commitment is simple: we collect only what's necessary to operate ligabola safely and compliantly, we never sell your data to third parties for marketing, and we give you control over your account at every step.
What we collect on ligabola
We collect information in three categories: account data, transaction data, and behavioural data.
Account data includes your email address, phone number, full name, date of birth, and identity document (passport or national ID). We ask for this when you register and verify your account—it's required by law in every jurisdiction where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We also collect your proof of residence (utility bill, bank statement, or rental agreement) to confirm your address.
Transaction data includes every deposit, withdrawal, and bet you place on ligabola. When you fund your account via DANA or e-wallet, we record the amount, timestamp, and payment method. When you place a bet on Liga 1 or join a live-dealer table, we log the wager, game type, and outcome. This data helps us detect fraud, resolve disputes, and comply with anti-money-laundering regulations.
Behavioural data includes your login history, pages you visit, games you play, and how long you spend on each activity. We collect this through cookies and session tracking to improve your experience on ligabola and to understand which features are most useful to our members.
We do not collect payment card details
When you deposit via mobile banking, local payment, or online payment, your card or bank details never reach our servers. The payment provider handles that securely, and we receive only a confirmation token.
How we use your data on ligabola
We use your data for five core purposes:
- Account management: We verify your identity, process your deposits and withdrawals, and manage your account balance and tier status on ligabola.
- Fraud prevention: We scan transaction patterns to detect suspicious activity, such as multiple rapid withdrawals or logins from unusual locations.
- Legal compliance: We report aggregate betting data to regulators in jurisdictions where we operate, and we comply with anti-money-laundering and know-your-customer (KYC) requirements.
- Customer support: When you contact our support team, we use your account history to resolve disputes, answer questions about your bets, and help troubleshoot withdrawal delays.
- Service improvement: We analyse which games are most popular, which payment methods members prefer, and which features need refinement—all to make ligabola better.
We do not use your data to send unsolicited marketing emails or SMS messages. If you opt in to promotional updates, you can unsubscribe anytime from your account settings.
Third-party processors and data sharing
Our servers may sit outside your jurisdiction—we use data centres in multiple regions to ensure ligabola stays fast and reliable. Your data is encrypted in transit and at rest, so even if a server is physically located abroad, your information is protected.
We share your data with third parties only when necessary:
- Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking receive only the minimum information needed to process your transaction—your name, account number, and amount.
- Regulatory authorities: We report to gaming regulators and financial intelligence units in jurisdictions where we operate, as required by law.
- Fraud-detection services: We use third-party tools to identify suspicious patterns, but we never share your full identity document with these services—only anonymised transaction flags.
- Customer support platforms: If you contact us via email or in-app chat, your message may be stored on a third-party ticketing system to ensure we can track and resolve your issue.
We do not sell your data to advertisers, data brokers, or marketing firms. Period.
Your rights and how to exercise them
You have the right to access, correct, and delete your personal data on ligabola. To exercise these rights, log into your account and visit Account Settings, or contact our support team via email. We will respond within one business day.
You can request a copy of all data we hold about you—your account details, transaction history, and behavioural logs. You can also ask us to delete your account and all associated data, though we may retain transaction records for a limited period to comply with anti-money-laundering laws.
Our privacy practices comply with the laws of the jurisdictions where we operate. If you believe we've mishandled your data, you have the right to lodge a complaint with your local data-protection authority.
We review this policy annually and update it when our practices change. The most recent update was made to reflect our current data-handling procedures across all payment methods and game types on ligabola.
If you have questions about this policy or how we handle your data, contact our support team. We're here to clarify any concern you have about privacy on ligabola.